Customer Service Policy

We take efficient, friendly and professional customer service as the core support of the e-commerce platform. Our customer service team is committed to solving various pre-sales consultation, order questions and after-sales demands for every customer.

Customers can consult product parameters, size selection, functional characteristics and matching suggestions through official contact channels. We provide detailed product guidance to help users select suitable fans, heaters and air care products.

For order exceptions, logistics questions and return and refund demands, our customer service team will provide timely response and standardized processing. Combined with 60-day return and 5-10 day refund rules, we guarantee complete after-sales protection.

Customer service covers order consultation, logistics inquiry, after-sales application, policy interpretation and other full-link services. We maintain a polite and equal communication attitude, never perfunctory reasonable customer demands, and focus on long-term stable customer experience.